Your Data, Handled Straight
What we collect, why we collect it, who we share it with, and how you stay in control.
This Privacy Policy explains how Rank2Reach Marketing collects, uses, shares and protects personal information when you visit rank2reach.com (the “Site”), contact us, or use our marketing services.
Rank2Reach Marketing is a sole proprietorship owned and operated by Rahul Aggarwal, with its place of business at 238, 2nd Floor, Janta Flats, Paschim Puri, New Delhi 110063, India. In this policy, “Rank2Reach”, “we”, “us” and “our” mean Rank2Reach Marketing and its proprietor. We are the business responsible for the personal information described here.
We are based in India and serve businesses in the United States and Canada. This policy is written to meet Indian law and the United States federal and state laws that apply to us.
1. Information We Collect
Information you give us
When you fill out a contact, audit or lead form, email us, call us or message us, we collect what you choose to share. This may include:
- Your name, email address and phone number
- Your business name and website URL
- The service you are interested in, your monthly advertising budget range and the content of your message
- Any other details you include about your business, advertising accounts or marketing goals
Please do not send us passwords, bank details, card numbers or government ID numbers through the Site forms. We do not need them to respond to an enquiry.
Information collected automatically
When you browse the Site, we and our analytics and advertising partners collect limited technical information, such as:
- Pages visited, the referring website, and the date and time of your visit
- Device type, browser type, operating system and approximate location (city or region) derived from your IP address
- Your IP address, which our hosting provider records in standard server logs for security and troubleshooting
- Advertising click identifiers (for example, a Google Ads click ID) and actions on the Site such as form submissions and phone number clicks
Information from client engagements
If you become a client, you may give us access to your advertising, analytics and business profile accounts, such as Google Ads, Meta Business Manager, Google Analytics, Google Tag Manager or Google Business Profile. We ask for delegated access through each platform’s user or manager settings. We do not ask for your account passwords. We use this access only to deliver the services you have engaged us for.
We also collect billing details needed to invoice you, such as your business name, billing address and tax registration number. Card payments are handled by our payment processor. We do not store full card numbers.
Information we do not seek
We do not knowingly collect health information, biometric data, or information about race, religion, caste, sexual orientation or political opinions through the Site.
2. Cookies and Tracking Technologies
The Site uses cookies and similar technologies. These are the tools in use:
- Google Tag Manager, which loads our measurement tags.
- Google Analytics 4, which helps us understand how visitors use the Site. Google explains how it uses this data at policies.google.com/technologies/partner-sites.
- Google Ads conversion tracking, which tells us when an ad click leads to an enquiry or a call, so we can measure and improve our own advertising.
- Google Ads remarketing, which lets us show our ads on Google and its partner sites to people who have visited the Site.
Google may set its own cookies and process data under its own privacy policy.
Your choices. You can:
- Block or delete cookies in your browser settings. The Site will still work.
- Opt out of personalised Google ads at adssettings.google.com.
- Install the Google Analytics opt-out browser add-on from tools.google.com/dlpage/gaoptout.
Do Not Track. Some browsers send a “Do Not Track” signal. There is no common standard for how websites should respond to it, and the Site does not currently change its behaviour when it receives one. Please use the choices listed above.
3. How We Use Your Information
We use personal information for the following purposes:
- To respond to your enquiry and prepare free audits, proposals or quotes
- To deliver, manage and report on the services you engage us for
- To send invoices and service-related messages
- To send occasional marketing emails, which you can unsubscribe from at any time
- To measure and improve the Site and our own advertising
- To detect spam, fraud and abuse, and to keep the Site secure
- To comply with legal, tax and accounting obligations and to enforce our Terms and Conditions
Our basis for using it. We use the information you submit through a form on the basis of your consent, which you give when you submit it for the purpose stated at the form. We use client information to perform our agreement with you. We use technical and security data because we have a legitimate interest in running a safe and working website. We keep certain records because the law requires it.
We do not use your personal information to make automated decisions that have a legal or similarly significant effect on you.
4. How We Contact You
When you submit a form or contact us, you ask us to get back to you. We may reply by:
- Phone call to the number you provided
- Text message (SMS) or WhatsApp
Our calls and messages are made by members of our team about your enquiry or your account.
We may record calls for quality and training. We will tell you at the start of the call if it is being recorded.
How to stop. You can opt out at any time:
- Texts: reply STOP to any text message
- Emails: use the unsubscribe link in the email, or write to hello@rank2reach.com
- Calls: tell us on the call, or write to hello@rank2reach.com
We act on opt-out requests promptly and within 10 business days at the latest. Opting out of marketing does not stop messages needed to deliver a service you are paying for, such as invoices and account alerts.
Giving consent to marketing calls or texts is not a condition of buying any service from us. Message and data rates may apply to text messages.
5. How We Share Information
We do not sell your personal information for money, and we do not give it to other companies for their own marketing.
We share personal information only with:
- Service providers who help us run our business, such as web hosting, email and communication tools, customer relationship management software, payment processing and accounting. They may use your information only to provide services to us.
- Analytics and advertising platforms, such as Google and Meta, for conversion measurement and advertising as described in section 2, and for clients, to run campaigns on your behalf.
- Professional advisers, such as our accountants and lawyers, under a duty of confidentiality.
- Government and legal authorities, when the law requires it, or when needed to protect our rights, our clients or the public.
- A successor business, if Rank2Reach is sold, merged or transferred. The new owner must continue to honour this policy for information already collected.
Advertising cookies and US state laws. The advertising cookies described in section 2 send information such as your click identifier and pages visited to Google. Some US state privacy laws describe this kind of disclosure as “sharing” or “targeted advertising”, even when no money changes hands. You can opt out using the choices in section 2.
6. Categories of Information at a Glance
This table summarises the last 12 months.
| Category | Examples | Source | Shared with |
|---|---|---|---|
| Identifiers | Name, email, phone, IP address, click ID | You, your device | Service providers, analytics and advertising platforms |
| Commercial information | Services enquired about, budget range, invoices | You | Service providers, professional advisers |
| Internet activity | Pages viewed, referring site, form submissions | Your device | Analytics and advertising platforms |
| Approximate location | City or region from IP address | Your device | Analytics platforms |
| Professional information | Business name, website, job role | You | Service providers |
7. Information We Handle for Our Clients
When we manage a client’s accounts, we may see personal information about that client’s own customers, such as enquiry details in an advertising account, call records or reviewer names on a business profile.
In those cases the client decides why and how that information is used, and we act on the client’s instructions as its service provider. We use it only to deliver the agreed services. We do not sell it, use it for our own marketing or combine it with other clients’ data. If you are a customer of one of our clients and have a question about your information, please contact that business directly. We will help them respond.
8. Data Retention
| Information | How long we keep it |
|---|---|
| Enquiries that do not become clients | Up to 24 months from our last contact with you, then deleted |
| Client records, agreements and invoices | For the length of the engagement and 8 years after it ends, to meet Indian tax and accounting rules |
| Access to client accounts | Removed when the engagement ends, or earlier if you remove it |
| Website and server logs | Up to 12 months |
| Marketing email list | Until you unsubscribe |
| Opt-out records | Kept for as long as needed to make sure we do not contact you again |
When information is no longer needed, we delete it or anonymise it. You can ask us to delete it sooner (see section 11).
9. Data Security
We maintain reasonable security practices and procedures suited to the information we hold. These include:
- Encrypted HTTPS connections on the Site
- Access to client accounts limited to the team members working on that account
- Delegated platform access in place of shared passwords
- Two-step verification on our business accounts
- Removal of access when a team member leaves or an engagement ends
No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
If something goes wrong. If we become aware of a personal data breach that affects you, we will notify you and the relevant authorities without undue delay and as the applicable law requires.
10. International Transfers
Rank2Reach operates from India. If you are in the United States, Canada or another country, your information will be transferred to and processed in India. It may also be processed in the United States and other countries where our service providers operate.
Privacy laws in these countries may differ from the laws where you live. By submitting your information, you understand that it will be processed in India. Wherever it is processed, we protect it as described in this policy.
The Site is intended for businesses in the United States and Canada. It is not directed at people in the European Economic Area or the United Kingdom.
11. Your Privacy Rights
Rights we offer to everyone
Wherever you live, you can ask us to:
- Tell you what personal information we hold about you and how we use it
- Correct or update information that is inaccurate or incomplete
- Delete your information, unless we must keep it by law
- Stop sending you marketing
- Withdraw a consent you gave earlier. This does not affect what we did before you withdrew it, and it may mean we can no longer respond to your enquiry.
We will not treat you unfairly, refuse service or change our pricing because you used any of these rights.
How to make a request
Email hello@rank2reach.com with the subject line “Privacy Request”, or write to the Grievance Officer named in section 15. We may ask for information to confirm your identity. You may use an authorised agent, and we may ask for proof of their authority.
We acknowledge requests within 10 business days and respond within 30 days. If a request is complex, we may take up to 45 more days and will tell you why. Requests are free.
If we refuse a request, we will explain why. You can ask the Grievance Officer to review the decision.
If you are in India
Under the Information Technology Act 2000 and its rules, and under the Digital Personal Data Protection Act 2023 as its provisions come into force, you also have the right to:
- Review the information you gave us and have it corrected
- Have your complaint resolved by our Grievance Officer
- Nominate another person to exercise your rights if you die or become incapacitated
- Complain to the Data Protection Board of India, after you have first raised the matter with our Grievance Officer
If you are in the United States
Several US states, including California, Virginia, Colorado, Connecticut and Texas, give residents rights to access, correct, delete and obtain a copy of their personal information, and to opt out of the sale of personal information and of targeted advertising. Many of these laws apply only to businesses above certain size thresholds. We offer the rights listed above to all US residents whether or not those thresholds apply to us.
California residents. In the last 12 months we collected the categories of information shown in section 6, for the purposes in section 3, and disclosed them to the recipients in section 5. We do not sell personal information for money. We do not knowingly sell or share the personal information of anyone under 16. We do not use sensitive personal information for purposes beyond those the law permits. California’s “Shine the Light” law lets you ask whether we have given your information to third parties for their own direct marketing. We have not.
Nevada residents. We do not sell covered information as defined under Nevada law.
If you are in Canada
You have the right to access and correct your personal information and to withdraw consent, under the Personal Information Protection and Electronic Documents Act and applicable provincial laws. You may also contact the Office of the Privacy Commissioner of Canada.
12. Children’s Privacy
The Site and our services are meant for businesses and are not directed at anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
13. Third-Party Links
The Site links to third-party websites and platforms, including our social media pages. We are not responsible for their privacy practices. Please read their policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. If we make a change that materially affects how we use your information, we will post a notice on the Site and, where we have your email address, tell you by email before the change takes effect.
15. Grievance Officer
In line with the Information Technology Act 2000 and the rules made under it, and the Digital Personal Data Protection Act 2023, the details of our Grievance Officer are:
Name: Rahul Aggarwal
Designation: Proprietor and Grievance Officer, Rank2Reach Marketing
Email: hello@rank2reach.com (subject line: “Grievance”)
Phone: +1 (517) 261-5808
Address: 238, 2nd Floor, Janta Flats, Paschim Puri, New Delhi 110063, India
Hours: Monday to Friday, 10:00 am to 6:00 pm India Standard Time
The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within one month of receiving it.
16. Contact Us
Questions about this policy or your data? Contact us:
Rank2Reach Marketing (sole proprietorship of Rahul Aggarwal)
Email: hello@rank2reach.com
Phone: +1 (517) 261-5808
Address: 238, 2nd Floor, Janta Flats, Paschim Puri, New Delhi 110063, India (Landmark: Punjabi Bagh Club Road)